Terms and Conditions
Thank you for considering KODA as your go-to handmade design destination. Our small independent business strives to deliver quality products while maintaining very small margins, so we have a few terms and conditions that we would like our customers to be aware of. If there are any questions, please don't hesitate to ask - we're always happy to help! Thanks for reading our Terms and Conditions, and we hope you love your piece (or pieces) of KODA design.
Refund and Alterations
All items handmade by KODA (furniture, lighting and homewares) will be made to order with the exception of those that are already in stock. Upon acceptance of your order, you will be entering into a contractual agreement with KODA. As a condition of this agreement, we require a minimum payment of 50% of the price of the goods. The balance is to be paid in full prior to delivery and installation. For orders of £500 and under, the full balance including any shipping costs will be required upfront.
As our products are bespoke and made to order we cannot accept cancellations, or offer a full refund on any orders after 7 days. If after this period has elapsed and you do request cancellation we will retain 25% of the order value and recover any additional losses that we suffer as a result of the cancellation.
If you wish to cancel your order you must do so in writing, either by email at: email@example.com or by post to:
1 St. Mark's Square
Hull HU3 2DQ.
Design alterations after an order has been placed, including design drawing amendments, may incur additional charges. The customer will be responsible for all charges should they arise from any requested design or manufacture alteration. KODA cannot be held responsible for any subsequent delays that may occur to the build or delivery due to these alteration requests.
We retain the right to cancel your order in the unlikely event that we are not able to obtain the raw materials for your order. In this very rare case KODA will refund your deposit and any other sums you have paid in relation to the order. Will not be required to pay any compensation.
Pricing and Payments
Quotes given by KODA will remain valid for 15 days, after this time the prices for the project may vary according to the materials and labour costs at current market value. Prices are subject to change without advanced warning.
If the balance has not been paid in full at the point of placing the order we will request the full and final payment at the point of the completion of your order. We will contact you by phone or email to take the balance payment and arrange a suitable delivery date.
Our website may contain information that has inaccuracies, typographical errors, or omissions from time to time. This information may relate to either the pricing of our furniture, product descriptions and availability, shipping charges and our lead times. KODA reserves the right to correct any of these errors by updating the website content at any time without prior notice. We also reserve the right to cancel orders if any information is inaccurate at the time of purchase, including after you have submitted your order. This includes, but is not limited to, incorrect information regarding product availability, pricing, or shipping.
LEAD TIMES AND DELIVERY
If the delivery involves any of the following, KODA should be notified:
- Delivery that will require an item to be carried upstairs
- Delivery to remote parts of the UK and Scotland
- Delivery to difficult locations; such as narrow hallways, tight staircases and awkward corners
As nearly all our items are made to order, the lead time quoted for each product is an approximate based upon our average workload at the time of order. Where any delays occur we will do our best to notify you at the earliest opportunity.
KODA always strives to process and complete orders within the lead times provided. However, sometimes there can be unavoidable delays that are out of our control. Should this happen, we will reach out and communicate the delays with you and work towards a new deadline. If there is a delay for any reason, we are unable to offer refunds, reimbursements, discounts or compensation and we will not cover losses incurred by such delays.
The balance of any order must be paid in full by 3 pm the day before any scheduled delivery. KODA reserve the right to postpone the delivery if payment has not been made within the stated timeframe. Any charges incurred as a result of non-payment, including but not exclusive to courier cancellation, or additional fees and storage costs will be billed to the customer. All additional fees incurred must be paid by the customer, in addition to the final order balance before 3 pm on the next working day.
It is the customers responsibility to accurately provide all information regarding the delivery of the item(s). Deliveries of completed orders are carried out by a 3rd party courier service.
Couriers work with set prices and we reserve the right to pass on costs incurred due to withheld information. The courier will collect your packaged goods from our workshop and will contact you directly to inform you of your delivery date and time estimate. Whilst we make every attempt to accommodate delivery requests, we regret this is not always possible. Express and Weekend deliveries are available at an additional charge. Whilst we make every effort to carry out delivery of your goods on the date agreed, this is an estimated time frame given in good faith. If delivery is attempted but no one is present to receive the goods and the goods are then returned to our workshop, KODA reserves the right to charge you a fee for each subsequent delivery attempt. Should you repeatedly refuse to arrange or take delivery after 5 days of our first attempt, we reserve the right to cancel your order and retain 25% of the order value and any other costs we have incurred.
The customer will be responsible to ensure that the delivery address access is suitable for the delivery of their goods, for example; doorway large enough, sufficient space to manoeuvre the product through the property, road accessible to delivery van, provision of parking permits required for successful delivery (if required). Where there is any doubt please contact us. The buyer should ensure all obstructions are removed from the delivery route before the delivery team arrives.
KODA will not pay for any additional charges or damages caused to your goods or property due to access. The buyer should ensure all obstructions are removed from the delivery route before the delivery team arrives.We can only deliver through a ground floor or basement level and go up to second floor level. If any alternative arrangements need to be made via specialist delivery companies then any additional charges are to be paid by the customer. We will not accept cancellations on the grounds of access issues that were not declared at the time of placing the order.
Upon delivery of your goods it is your responsibility (or the responsibility of the person acting on your behalf) to unpack and inspect each item and to sign the driver’s delivery note to confirm receipt of the goods. Any claim regarding damage or defective goods must be made within 24 hours of delivery. After this time KODA cannot be held responsible for goods that are no longer in our care.
Once the goods have been handed over to the shipping company KODA will no longer be responsible for any loss or damage unless the loss was caused by our negligence, or due to a manufacturing defect or design fault. Any claims may be reduced or rejected if KODA have not been given the opportunity to resolve the matter. If you have any delivery complaints please email our team at: firstname.lastname@example.org
REFUSAL OF TRANSACTION
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website or third party marketplace, whether or not that product has been sold; removing or editing any materials or content on the website or third party marketplace; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
KODA reserve the right to change the specifications of the products listed on our website without prior notice. The measurements of all products are as accurate as possible but some variation may apply. Please ensure you are aware of the natural characteristics of the materials in the construction of your furniture, how to care for your products and the normal aging process.
As every piece of furniture are made to order, there may be variation from one piece to another, the most common being grain, colour and character. Whilst we make every effort to ensure your product is manufactured from the same timber species we cannot guarantee any subsequent orders placed will match your original order. We cannot accept any liability for discolouration or fading due to exposure to direct or indirect sunlight.
The images of our handmade furniture and products on our website may appear slightly different from the finished bespoke product. This is due to the inherent nature of timber, which is a natural material that can differ significantly from piece to piece. However, we take great pride in sourcing the highest quality timbers suitable for each project.
It is common for timber to display different qualities including, but not limited to: timber grain, colour variation, gum sockets, scars and natural movement. Due to the nature of the materials we use and manufacturing processes, the following characteristics may appear on your piece:
- small ‘tear out’ or machining marks from the manufacturing process
- knots / cracks / shakes
- natural colour or grain variation
These should be anticipated within our handmade pieces and we cannot offer refunds, reimbursements, discounts or compensation for such features. Please contact us if you are unsure on the terms or what to expect with the above.
DESCRIPTION OF PRODUCTS
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time when the relevant information was entered onto the system. Although we aim to keep this information as up to date as possible, the information, including product descriptions appearing at a particular time may not always reflect the position at the exact moment you place an order.
WARRANTYEvery effort is made to ensure our furniture is produced to the highest quality and delivered to you in perfect condition. It is recommend that you check your order as soon as it is delivered, as we will ask you to sign a form confirming that the item was received in good condition.
If your furniture does prove to be faulty or damaged, you have 48 hours in which to alert us. Please do so by contacting our team at: email@example.com, or call us on 01482961989. Our team will discuss options with you which might include returning the item for repair or the replacement of the item.
KODA offers a 6-month warranty on all our handmade furniture from the date that your order has been delivered. In the unlikely event that you experience any issues relating to your order, you must submit any claims in writing within the warranty period. Including supporting photographic evidence that highlights the issue or concern. The claim will be assessed to determine if the item needs repairing or replacing and to ensue the claim falls under the terms of the warranty. Should the item need to be returned to the workshop to be repaired or replaced, KODA will not offer replacement items during this time. If the product needs to be replaced, KODA will collect the defective item.
We use high-quality timbers with beautiful variations in grain, colour, knots and other characterful markings. We do not accept returns or refunds based on the natural variations in our material. Natural variations in colour and grain are natural features occurring in the timber and steel are not considered defects.
Timber is a natural material that will move seasonally and will react to humidity in the air and the air temperature it is stored in. We work with wood which has been dried to the correct moisture content but sometimes warpage, shrinkage and dimensions changes can still occur. The wood can expand or contract, causing small gaps in the joints and/or cause shakes to open in the wood. This movement is natural and is not considered a defect. Please refer to our Care Guide for further information.
The warranty KODA provides does not cover the following:
- Damage to the item due to misuse, negligence or intentional damage
- Environmental issues, for example, furniture exposed to direct sunlight, placed too close to a heat source or exposed to humid conditions
- Improper care of the item as a result of not following the care guide instructions provided verbally or in writing
- Movement of timber products which occur naturally, for example, twisting, warpage, bending or splitting
- Natural and inevitable wear and tear
- Hot, damp or wet items being placed on the item without adequate protection will constitute improper use. The use of placemats, coasters or protective materials is advised to protect the surfaces of your item.
If a third party attempts any repairs or alterations to any KODA products without express permission or approval the warranty will automatically become null and void. Furthermore, KODA will not be held responsible for any costs incurred for any third-party involvement.
www.kodastudios.com is an online site operated by Koda Interiors Ltd. We are registered in England and Wales under company number 8752257 and our registered office and trading address is at 1 Paragon Arcade, Hull HU1 3PQ.