What We Collect
We only collect data that is necessary for its intended purpose, to ensure success in fulfilling orders and to provide a seamless customer experience. The data we collect includes:
- contact information, including email address and telephone number
- delivery address
- as well as any payment-related credentials required for secure transactions
How we use your information
We value the security of your personal information and will only ever use this information for the reason it was collected.
- To register you with an account via our website
- To fulfil orders and deliver your bespoke furniture or homewares
- For assessment and analysis for marketing, customer and product analysis that enable us to review, develop and improve the services we offer
- For the prevention and detection of fraud
- With prior consent, we may inform you by email about products and services that we consider will be of interest to you
Who we share your information with
We value your privacy, therefore we will never share or transfer any data without prior consent. To fulfil your order, we collect only the necessary data associated with it. Through this contractual agreement, you can trust that any information provided will be used solely to deliver on our promise of a successful order experience. To ensure the swift and secure delivery of your order, we share only the necessary personal information with carefully selected third-party courier teams.
We value your trust and consent, which is why we ensure that direct marketing communications are only sent if you have permitted us to do so. We recognise the importance of regularly refreshing this permission – something we take seriously to maintain a respectful relationship with our valued customers.
At any point, you can choose to discontinue receiving communications from us. To do so, simply use the unsubscribe link in email correspondence with KODA, or access your account preferences centre directly. You may also send an email to email@example.com at any time. Alternatively, reach out to Customer Services for more information on how we can help remove unwanted messages.
Our marketing programme ensures that collected data remains secure for five years. This policy provides our customers with an extra layer of protection and peace of mind when it comes to their personal information.
Depending on the purpose of processing, records will generally remain secure for seven years following order completion, due to breach of contract claims or accounting regulations. To ensure ongoing compliance with our legal obligations, we consistently evaluate the information in our possession and remove any that is no longer necessary for its original purpose.
We take the security and privacy of your personal information and data very seriously. However, we can't guarantee absolute protection as online risks are ever-present - transferring information with us remains at your discretion and will not hold KODA responsible for any breach of security.
The General Data Protection Regulation provides extensive rights to individuals regarding personal data. Companies must comply with these criteria to ensure that user information is kept secure and private at all times - giving you more control over your data than ever before.
At KODA, we believe in upholding your rights to access and modify any personal data you provided us. If applicable law grants it, you could request a copy of such information; restrict or object to its active processing; ask us to port your details over another entity’s control; or withdraw the consent given for our use of this data - among other options available. To benefit from these rights contact firstname.lastname@example.org with an enquiry tailored around what's covered by current legislation concerning privacy protection measures. We will get back as soon as possible per regulatory requirements imposed on us regarding matters related to this topic.
Changes to this policy